How to Export Abandoned Checkouts

The Abandoned Checkout Export feature allows you to export abandoned checkout data from your Shopify store into a CSV or Excel file. This helps you review incomplete orders and analyze customer checkout behavior.

An abandoned checkout refers to a checkout session where a customer added products to their cart and proceeded to checkout but did not complete the purchase.

How to Export Abandoned Checkouts

Go to the CSV Order Export page and select Export Abandoned Checkouts. Set up filters to select which abandoned checkouts you want to export.
Then click preview matching abandoned checkouts.
Choose the fields you want to export, or click Select All Fields to automatically include all available fields.
Optionally, you can configure additional settings as needed. Once ready, click Start CSV Export Now to begin the export task.

Export Fields

The exported file includes the following fields:

Abandoned Checkout Name: The identifier/name of the abandoned checkout session.
Note: Any internal or Shopify-generated notes related to the checkout.
Created Time: The time when the checkout was created.
Completed Time: The time when the checkout was completed (if applicable).
Line Items: The products included in the abandoned checkout.
Customer First Name: Customer's first name (if provided).
Customer Last Name: Customer's last name (if provided).
Email: Customer email address used during checkout.
Billing Address: Full billing address entered during checkout.
Shipping Address: Full shipping address entered during checkout.
Total Discount: Total discount applied to the checkout.
Discount Codes: Any discount codes used during checkout.
Total Tax: Total tax amount applied to the checkout.
Total Price: Final total value of the checkout.
Recovery URL: A direct link to return customers to their abandoned checkout.

Need Help?

If you have any questions, please contact us at help@hextom.com